Join an established organisation operating within the financial services sector, based in Sydney CBD. You'll work within a professional, highly regulated environment where technology reliability, security and service are critical to day-to-day operations.
This is an excellent opportunity for a candidate looking for greater ownership and autonomy while remaining technically hands-on.
Your new role
As the IT Operations Lead, you will be the key local point of contact for technology, taking ownership of the day-to-day IT environment and providing hands-on Level 2/3 technical support.
This is a broad role where you'll troubleshoot and resolve technical issues, support users and business applications, maintain the local technology environment and coordinate with other technology teams and external vendors when required.
You'll have exposure across Microsoft technologies, infrastructure, networking, applications, security and IT operations, with the autonomy to manage priorities and take ownership of issues through to resolution.
What you'll need to succeed
You'll be an experienced and well-rounded Level 2/3 support professional who is comfortable being the go-to technical person within an office environment.
You'll ideally bring:
- Strong hands-on Level 2/3 IT support experience within a corporate environment.
- The ability to work autonomously, manage competing priorities and take ownership of technical issues through to resolution.
- Strong troubleshooting capability across Windows, Microsoft 365, Active Directory and/or Entra ID.
- Experience supporting desktops, laptops, endpoints and common business applications.
- Good networking knowledge, including troubleshooting connectivity, LAN and related infrastructure issues.
- Experience supporting user onboarding, offboarding, access management and workstation setup.
- A good understanding of cybersecurity, patching, backups, access controls and change management.
- Experience supporting and coordinating hardware, software and IT assets.
- The ability to work effectively with external vendors and other technology teams on escalated or more complex issues.
- Strong documentation skills and an understanding of working within structured IT processes and controls.
- Experience within financial services, banking or another regulated corporate environment would be highly regarded.
- Above all, you'll need to enjoy being hands-on. This position will suit someone who doesn't want to be restricted to a narrow support function and enjoys taking ownership of a broader technology environment.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
