Role OverviewWe are seeking an experienced ICT Technical Specialist to provide frontline service desk and technical support across computer hardware, software, networks, and workplace technology. The successful candidate will troubleshoot and resolve incidents and service requests, maintain secure and reliable ICT systems, and deliver a high level of customer service to internal users.
Key Responsibilities
- Provide Level 1 and Level 2 technical support for hardware, software, network, and peripheral issues.
- Resolve incidents and service requests within agreed service levels.
- Support Windows 11, Microsoft 365, Active Directory, Group Policy, and Microsoft Exchange environments.
- Diagnose and resolve remote desktop, printer, network connectivity, and end-user computing issues.
- Administer Microsoft Server environments and web-based applications.
- Support Citrix, video conferencing, Microsoft Teams Rooms, and agile workplace technologies.
- Manage incidents, tasks, problems, changes, and service requests using ServiceNow.
- Maintain system security, confidentiality, availability, and performance.
- Follow cybersecurity, change control, safety, and environmental procedures.
- Liaise effectively with internal teams, customers, vendors, and technology partners.
- Assist with procurement and deployment of ICT equipment.
- Travel to other locations when required to provide on-site support.
- Minimum 5 years of commercial IT support experience.
- Strong experience supporting Windows 11 and Microsoft 365.
- Experience with remote desktop and peripheral support.
- Strong troubleshooting, fault-finding, and problem-solving skills.
- Intermediate networking knowledge with the ability to diagnose connectivity issues.
- Experience administering Microsoft Active Directory and Group Policy.
- Experience supporting Microsoft Exchange environments.
- Experience or good understanding of Citrix environments.
- Experience troubleshooting printers, workstations, notebooks, and peripheral devices.
- Experience using ServiceNow within an ITIL environment.
- Knowledge of Microsoft Server administration.
- Strong customer service and stakeholder engagement skills.
- Ability to communicate technical issues clearly to non-technical users.
- Ability to work independently and manage competing priorities.
- Current Australian Class C Driving Licence.
- Willingness to travel interstate and intrastate when required.
- Experience working in an ICT project environment.
- Experience with SCCM/MECM administration.
- Experience supporting Microsoft Teams Rooms and Poly video conferencing endpoints.
- Experience administering web-based applications.
- Knowledge of Dell workstations and notebooks.
- Exposure to VMware environments.
- Experience with remote administration tools such as ConnectWise.
- Experience supporting agile or flexible workplace technologies.
- Microsoft certifications.
If you're interested in this role send your updated CV at arjun.singh@hays.com.auAt Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply!
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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