Your New RoleAs a Level 2/3 Infrastructure & Cloud Engineer, you will act as a senior escalation point for complex technical issues while supporting and administering cloud and on-premises infrastructure. You will provide technical expertise across Microsoft 365, Azure, Windows Server, networking, and endpoint technologies, while contributing to ongoing infrastructure improvements and project initiatives.
Key responsibilities include:
- Providing Level 2 and Level 3 support across infrastructure, cloud, and end-user technologies.
- Administering Microsoft 365 services including Exchange Online, Teams, SharePoint Online, Intune, and Entra ID.
- Supporting and maintaining Azure environments and networking components.
- Managing Windows Server, Active Directory, Group Policy, DNS, and DHCP services.
- Troubleshooting complex infrastructure, connectivity, and user-related issues.
- Performing patching, upgrades, maintenance, and security initiatives.
- Supporting infrastructure and cloud-related projects.
- Creating and maintaining technical documentation.
- Engaging with vendors and internal stakeholders to deliver technology improvements.
- Strong experience in a Level 2/3 Infrastructure Engineer, Systems Engineer, or similar role.
- Proven Microsoft 365 administration experience.
- Hands-on Azure administration experience.
- Experience supporting Azure networking components including Virtual Networks, VPN Gateways, Network Security Groups, and connectivity troubleshooting.
- Strong Windows Server administration skills.
- Active Directory and Group Policy management experience.
- Demonstrated ability to troubleshoot complex infrastructure and end-user issues.
- Excellent communication and stakeholder engagement skills.
- Microsoft certifications (Azure, Microsoft 365, Security, or Infrastructure).
- Experience with Intune and endpoint management.
- Exposure to cyber security best practices.
- Virtualisation technology experience.
- Backup and disaster recovery experience.
- Exposure to a modern Microsoft cloud environment.
- Opportunity to work across Azure and Microsoft 365 technologies.
- Supportive and collaborative team culture.
- Exposure to both BAU support and project-based initiatives.
- Streamlined one-stage interview process.
- Kilometre reimbursement for approved site visits.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
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