WC Claims Assistant

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Orlando, FL

Reporting To: Margaret Ramirez

Compensation: $16.00 - $18.00 / hour

Description

Our Story

Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America , we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Assist claims specialists with the set up and administration of workers' compensation claims. Perform specific clerical duties related to the claims handling process. Able to identify issues that will require the claims specialists' attention. Responsible for copy work, attaching documents electronically to the system claim file, and separation of file documentation related to legal representation on the claim.

Key Responsibilities

• Provide clerical assistance to claims specialists in a Workers' Compensation claims environment.
• Proactively identify and complete the daily tasks related to the handling of Workers' Compensation claims independently and under the direction of a claims specialist:

1. Handle correspondence, letters, mail etc. on behalf of the claims specialist.
2. Document notes in system file and track with computerized system.
3. Work diary as assigned; keep diary up to date.
4. Copy, scan and organize documentation as necessary.
5. Identify issues that will require the claims specialist's attention.

• Process form letters and state forms.
• Handle No Record Legal Mail, Obtain necessary information to complete the Notice of Injury.
• Review paper files for proper content paying attention to legal aspects; submit to attorneys as directed.
• Maintain system diary and keep up to date on a daily basis.
• Document in the system all claim activity timely and effectively.
• Analyze work content to determine the most efficient means of completing and expediting the assignment.
• Show initiative by developing an understanding of the claims process, including the importance of separation of file documentation for legal purposes - defense attorney vs opposing (IW) attorney
• If applicable/licensed, maintain current knowledge of law and statute, maintain CEUs and license in current status.
• Perform miscellaneous administrative/support functions as designated by supervisor.
• Perform other duties as assigned.

Skills, knowledge & expertise

• Good communication and typing skills.
• Microsoft Word and Excel knowledge helpful.
• Ability to effectively operate a personal computer and related claims and business software.
• Good communication skills, both oral and written; good customer service skills.
• Excellent organizational skills. Team player. Good attendance.
• Ability to work accurately in a fast-paced position ensuring all policies and procedures are managed to expected timeframes.
• Knowledge of Florida Workers' Compensation statutes helpful.

Minimum Qualifications:

• High School Diploma
• Good typing/PC skills; 40+ WPM
• A minimum of one year of office experience.
• Active Adjuster license for Florida (5-24, 5-20 or 6-20) preferred.
• Medical terminology/medical office experience helpful.

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Essential Functions
The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair-chance hiring requirements.

Massachusetts Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI Policy At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com