Job Description

Implementation Manager (Remote - United States)

Drive successful client implementations from anywhere in the U.S.!

Why you'll love this role:

100% Remote within the United States
Lead high-impact implementation projects for key client accounts
Collaborate with cross-functional teams and senior leadership
Play a critical role in delivering exceptional client experiences

As an Implementation Manager, you will work closely with the VP of Implementation to support multiple lines of business and manage projects for assigned Broadspire jumbo accounts. In this role, you'll coordinate implementation activities, oversee project timelines, ensure seamless client onboarding, and drive successful outcomes while maintaining strong relationships with internal and external stakeholders.

If you are a strategic thinker with strong project management skills and a passion for delivering client success, we'd love to hear from you!

Responsibilities

• Acts as a consultant and central coordination contact for assigned clients, Broadspire entities, and outside consultant/vendors during the pre event, at event and post event phases of implementation projects.
• Coordinates the efforts of the project teams to deliver results within expected time frames by setting and enforcing project philosophies, encouraging and recognizing teamwork, and creatively and positively addressing cultural challenges. Empowers team members to identify and implement business solutions.
• Assists in the development and coordination of customized integrated process flows with assigned clients, acting as a liaison internally and externally to communicate process enhancements.
• Identifies project tasks, in order to develop project plan and assign proper delegation. Coordinates and monitors team members to ensure timely completion of delegated tasks reporting said progress to the VP of Casualty Account Management on a daily basis.
• Assists in the successful implementation process for assigned accounts. Monitors and evaluates effectiveness of implementation and develops strategies for continuous quality improvement.
• Coordinates the work activities of team members on the project team.
• Develops, coordinates and assists with client training needs. Completes related projects as necessary to enhance program implementations.
• Performs other related duties as required.

Qualifications

• Bachelor's degree.
• 5-7 years' experience in worker's compensation claims administration, managed care or health care environment, with significant time spent performing project management and managing others.
• Understanding of worker's compensation industry and disability management programs is preferred. Complete understanding of worker's compensation claim management is mandatory. Strong knowledge of insured and self-insured disability programs necessary. Large scale project management experience required. Knowledge of Broadspire product lines preferred. Excellent negotiation, presentation, decision making, follow through and leadership talents a must. Must demonstrate proficiency in directing others in the following disciplines:
• Worker's Compensation Claims Administration
• Banking and Financial
• Systems, including testing
• Telephony
• Must have strong knowledge of software productivity tools (i.e., spreadsheet, word processing, Microsoft Project and data base applications), possess excellent written and oral presentation skills, and have strong analytical and problem-solving skills.

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About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits

Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.