Why join us?

We are looking for a Senior Workplace Assistant to join our London office. This is a full-time, office-based role offering the opportunity to play a key part in delivering an outstanding workplace and client experience within a leading global legal business. Working in a fast-paced and collaborative environment, you will lead a small team, build strong relationships across the business, and make a real impact on the day-to-day success of our office. This is a varied and rewarding role that offers the opportunity to develop your skills while contributing to a professional, welcoming, and high-performing workplace.

Responsibilities

• Lead the day-to-day Workplace Services operations for the London office.
• Manage and support a team of Workplace Assistants, setting clear expectations and maintaining high service standards.
• Oversee the client suite and meeting spaces, ensuring an outstanding experience for clients and colleagues.
• Coordinate facilities services, including maintenance, cleaning, security, and supplier management.
• Support health & safety, compliance, and workplace improvement initiatives.
• Drive operational excellence and ensure a consistently high-quality experience for employees, clients, and visitors.

What will help you succeed in this role?

Essential

• Proven experience in Workplace Services, Facilities Management, Front of House, or Customer Service leadership.
• Experience leading and developing high-performing teams.
• Strong stakeholder management and communication skills.
• Experience managing suppliers or external contractors and driving cost-effective service delivery.
• Good knowledge of health and safety, compliance, and building regulations.
• Ability to prioritise workloads and work effectively in a fast-paced environment.

Desirable

• Professional Facilities Management qualification (e.g. IWFM Level 6, MIWFM, CIWFM).
• Experience within a professional services or corporate office environment.
• Interest in workplace improvements and employee experience.

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

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