Job Description

• To handle a mixture of high value Construction and Engineering claims.
• Investigations may be UK based or overseas.
• Drive, maintain and enhance business connections.

Responsibilities

• Receiving and acknowledging new claims.
• Market for existing and new business lines.
• Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants' representatives, Insurers, Re-insurers, Captives and retained Experts.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Visiting sites, interviewing witnesses and preparation of witness statements.
• Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
• Maintain awareness of Business Continuity programme and role within it.

Qualifications

Essential:

• Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate.
• Calculating and agreeing settlement of claims, and preparing final reports.
• Ensures all activities and decisions improve the service provided for clients.
• Builds trust and respect by keeping to the commitments made.
• Can convey a message across in one to one situations in a way which is understood.
• Shares information, knowledge and experience freely with others.
• Seeks feedback and invests time in their own self development both technically and behaviourally
• Strong communication skills both written and verbal.
• Excellent customer service, organisational & communication skills.
• ACII and /or ACILA qualification.
• Experience of Engineering & Construction liability claims and / or Contractors All Risk

Desirable:

• Customer focused.
• Quality focused role - providing quality service to both internal and external customers.
• Team focused - working with colleagues throughout the business.
• Reactive - responding to daily workloads as dictated by customer requirements.
• Proactive - making sure KPIs and SLAs are met.
• Handle and co-ordinate complaints and compliments.
• Achievement of targets.
• Competent use of technology.
• Ability to work on own initiative.
• Ability to demonstrate attention to detail.
• Ability to work as an individual and as part of a team.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.
• Ability to work to given targets.
• Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate.
• Calculating and agreeing settlement of claims, and preparing final reports.

About Us

We are Crawford & Company; the world's largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We're people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients' policyholders resume their lives and work.

Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford's service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.

At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements:

• Consciousness
• Capability
• Culture

We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we're looking forward to your application.