Job Introduction

Handelsbanken offers a genuinely different approach to banking. We are a local relationship bank providing bespoke, customer-led banking and wealth management services for personal and corporate customers.

Our branch teams build trusted, long-term relationships with customers in their local communities. With our decentralised ways of working, decisions are made in the branch, close to the customers. Teams decide who they work with and how best to support them, without short-term sales targets or bonus-driven incentives. Instead, we focus on doing what is right for the customer, even when that means prioritising long-term value over short-term profit.

This approach has underpinned our success for decades. Today, Handelsbanken holds the strongest credit rating among its peer banks, is independently recognised as Europe's safest commercial bank, and is consistently ranked highly for customer satisfaction and relationship banking.

Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long- term vision, want to grow and want to make a meaningful impact in their local community and with the Bank.

Check our Handelsbanken website for further information

The opportunity

We are looking for an Assistant Banking Manager & Mortgage Administrator to join our Clifton Branch.

This is a hybrid role (non-regulated), providing administrative support to both Clifton Branch and to the South West & South Wales Mortgage Advise Team.

The individual will be based at Clifton Branch, with the role split broadly 50:50.

Key responsibilities

Clifton Branch:

• Preparation of facility letters and other account documentation
• Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison with lawyers and valuers ensuring all conditions precedent /conditions of sanction are satisfied prior to draw down (you are a line of defence)
• Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements
• Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
• Liaison with internal departments and external counterparties to ensure the highest levels of customer service and Good Administrative Order are delivered
• Support of marketing initiatives, assisting branch in building positive and long lasting relationships with local professionals
• General office management and providing support to the Branch Manager regarding Health & Safety issues, Compliance, general administration, self-assessment etc.

Mortgage Advice Team:

• Preparation of non-regulated mortgage documentation for both existing and new to bank Handelsbanken mortgages
• Input mortgage and applicant detail using various mortgage processing systems
• Provide administration support to the Mortgage Advisors, in managing the end of benefit process, regulated timelines and contract variation documentation
• Provide general administrative support to Mortgage Advisors
• Engage in direct contact with branches, Mortgage Advisors and supporting functions where required
• The successful applicant will perform this role on a hybrid basis whilst maintaining equal support to the Clifton Branch.
• Operates in line with the Banks Risk Management Framework and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.

What we're looking for

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• Excellent communication skills, with the ability to build strong professional relationships at all levels
• High level of integrity and discretion
• Ability to work well under pressure
• Exceptional customer service skills
• High level of computer literacy (Microsoft Word and Excel) is essential
• A positive attitude

Why join Handelsbanken

We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That's why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.

In addition, there is a flexible benefits package with the key highlights detailed below.

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken Talent Acquisition Partners will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.