Job Description

Bring your Expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Workplace Solutions Operational Risk Lead Manager within our diverse and inclusive Workspace Solutions Team, you will have the opportunity to promote and instill a strong culture of operational risk management. You will join a team of risk & compliance professionals from a diverse range of backgrounds and experience who collectively ensure that the Firm's Compliance, Conduct and Operational Risk (CCOR) Management Framework is implemented and functions effectively within Workplace Solutions. We are looking for an Operational Risk Lead Manager who is a solution-oriented, customer-focused specialist, used to working in an agile environment. The role is global in nature with oversight for North America, EMEA and Asia business activities.

Job Responsibilities

• Participate in change management and new business initiatives to identify and assess risks, challenge the proposed control environment, and recommend approval (or not) of the change.
• Provide oversight on risk assessment for operational risks in Workplace Solutions (business units, regional and legal entity levels)
• Prepare materials for regional board meetings, control committees / forums to inform on the outcomes of Operational Risk Management activities
• Assist in developing testing activities using a risk-based approach, and oversee the execution of proposed testing
• Perform assessments of areas of emerging risk or potential control gaps to identify issues for the business to remediate, documenting and sharing analysis with key business stakeholders
• Engage with global horizontal risk programs (e.g., Business Resiliency, Third-Party Outsourcing, Data Management) to ensure that business practices remain in line with firmwide changes;
• Review operational risk events that resulted in financial losses to assess and challenge root cause analysis, recurrent themes and remediation, and drive value-added changes;
• Support Operational Risk engagement in regulatory deliverables (e.g. MFSA and FINRA), including targeted exams;
• Promote cross line of business consistency and adoption of best practices collaborating with other Operational Risk colleagues, as well as control functions such as Investment Risk, Legal, Compliance
• Promote and instill a strong culture of Operational Risk Management, collaborating with the business and second-line functions to continually improve operational processes, support safe business growth, and inform and influence risk-based decision making

Required Qualifications, Capabilities, and Skills

• Experience in the financial services industry, ideally in functions such as Operations, Compliance, Risk Management, Control Management or Audit
• Excellent written and verbal communication and presentation skills, with an ability to articulate complex concepts clearly to differing audiences
• Self-motivated, driven and inquisitive
• Strong analytical skills and proven ability to identify potential process and control issues
• Ability to leverage AI/ Technology to analyze sets to identify trends, insights, and potential emerging risks
• Strong interpersonal, communication, and influencing skills
• Ability to multi-task, prioritize and thrive in a fast-paced and evolving environment
• Ability to deliver amidst continuous change and in an agile work environment

Preferred Qualifications, Capabilities, and Skills

• Passionate and capable of learning in a changing environment while delivering results
• Ability to embrace and drive change
• Ability to collaborate across different groups and regions

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.