Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We're looking for a Team Manager to lead our Public Sector Client Service team in Manchester. This hybrid role combines leadership with hands-on client management. You'll oversee a team of four Client Advisors while managing a small portfolio of clients yourself. This is your chance to make a real difference in a regulated environment, ensuring service excellence and delivering outstanding results for our clients and stakeholders.

How you'll make an impact

In this role, you'll lead, motivate, and develop a team of Client Advisors, ensuring they're equipped to deliver exceptional service. You'll monitor workloads, client feedback, and performance trends to maintain high standards of quality and compliance. Building strong relationships with clients, broking leadership, and support teams will be key to achieving positive outcomes. You'll also contribute to regional and Public Sector initiatives, helping to improve processes and grow client relationships. By managing your own small portfolio of clients, you'll lead by example and stay connected to the day-to-day delivery of excellent service.

About you

• Experience as a Team Leader or Manager in commercial or corporate insurance.
• Knowledge of regulated service environments and a focus on achieving client outcomes.
• A commitment to professional development, with a Chartered Insurance Institute qualification (Cert CII, Dip CII, or ACII) being an advantage.
• The ability to explain complex issues clearly, whether over the phone or in presentations.
• A detail-oriented approach, with strong planning and analytical skills.
• Proficiency in Microsoft Office.
• Eligibility to work in the UK.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)