Help leading organisations unlock the full value of Euromonitor's world-class market intelligence.



At Euromonitor International, we provide the data, research and insights that help businesses make confident strategic decisions. We're looking for a relationship-driven
Customer Success Manager to partner with clients, helping them maximise value from their subscription while driving engagement, retention and long-term success.




What You'll Do

• Build trusted relationships with key users and stakeholders across your portfolio.


• Lead onboarding, training and success reviews that help clients embed Euromonitor solutions into their day-to-day decision-making.


• Drive adoption and engagement by identifying new users, use cases and opportunities to deliver value.


• Monitor account health, proactively identifying risks and creating success plans to support retention.


• Demonstrate business impact through customer success stories, executive reviews and value discussions.


• Partner closely with Account Directors, Expansion Leads and internal specialists to ensure an exceptional client experience.


• Identify growth opportunities and connect clients with the right commercial teams when additional needs arise.

About You

• Experience in Customer Success, Account Management, Client Services or Consulting.


• Strong relationship-building and stakeholder management skills.


• Confident engaging with senior decision-makers and presenting to client audiences.


• Highly organised, with the ability to manage multiple priorities and accounts.


• Comfortable using customer engagement and usage data to identify trends, risks and opportunities.


• Experience with Salesforce or a similar CRM is desirable.


• Experience in SaaS, subscription, research, data or insights businesses would be advantageous.

What Success Looks Like



You'll be measured on customer adoption, engagement, account health, stakeholder growth, retention performance and your ability to help clients realise measurable value from their partnership with Euromonitor.




If you're passionate about helping clients succeed, building lasting relationships and delivering meaningful business impact, we'd love to hear from you.



#LI-HYBRID #LI-RT1




Benefits




Why work for Euromonitor?




Our Values:



We seek individuals who act with
integrity



We look for candidates who are
curious about the world



We feel that as a community, we're stronger
together



We seek to enable people to feel
empowered



We welcome candidates who bring strength in
diversity




International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.




Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.




Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.



It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.




Excellent benefits: we offer competitive salaries, generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.




Opportunities to grow: we offer training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.




Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.