Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Join Gallagher Bassett at our Ipswich Waterfront Offices as a Trainee Travel Claims Handler. This is a full-time, office-based role where you'll receive comprehensive training to build your career in insurance. You'll learn how to handle a variety of travel insurance claims, from lost luggage to medical expenses, while providing exceptional support to customers during challenging times.

How you'll make an impact

• Assist with processing travel insurance claims by reviewing documents, assessing coverage, and determining claim outcomes.
• Communicate with customers via phone and email to gather information, provide updates, and address concerns.
• Work closely with team members to ensure claims are processed efficiently and accurately.
• Maintain accurate records of claims and related activities.

Your work will help customers navigate stressful situations with confidence and clarity, making a real difference in their lives.

About you

• Excellent verbal and written communication skills to interact effectively with customers and colleagues.
• Strong attention to detail to review and assess claim documentation accurately.
• Problem-solving and analytical skills to evaluate claim validity and coverage.
• Empathy and composure when supporting customers in potentially stressful situations.
• A customer-focused mindset to deliver a positive experience throughout the claims process.
• Computer literacy and confidence using technology.
• GCSEs (or equivalent) including English and Maths.
• Some claims experience or a degree in Law would be advantageous.

No previous experience is required as full training will be provided. We also offer a clear progression programme and support for professional qualifications.

Eligibility: Must be eligible to work in the UK.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)