Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.

Role Summary

The Associate Manager is responsible for providing management oversight across delivery teams and client engagements, with a strong focus on governance, performance monitoring, and alignment with organizational standards. This role is not accountable for day-to-day project execution; instead, it ensures that delivery performance, service levels, and operating practices are effectively governed and continuously improved.

The Associate Manager acts as a senior interface between delivery teams, Delivery Managers, and leadership, ensuring transparency, consistency, and alignment of expectations. The role supports a sustainable operating model by overseeing people utilization, workload balance, capability development, and performance feedback, while ensuring risks, issues, and escalations are managed through appropriate delivery management channels.

Key Responsibilities
Delivery Governance & Performance Oversight

• Provide oversight across multiple teams and engagements to ensure alignment with agreed objectives, service levels, and organizational standards.
• Review delivery performance at a high level, monitoring progress against SLAs, KPIs, and contractual commitments.
• Ensure risks, issues, and escalations are proactively identified, tracked, and addressed through established governance and delivery management forums.
• Support audit readiness by ensuring delivery controls, documentation, and compliance requirements are consistently met.

People & Capacity Oversight

• Oversee team utilization and workload distribution to support a healthy and sustainable operating model.
• Monitor capability coverage and development needs across teams, escalating gaps and supporting improvement plans where required.
• Provide performance input and feedback in collaboration with Delivery Managers and People Leads, ensuring alignment with performance frameworks.
• Promote consistent application of people processes, performance standards, and organizational policies.

Stakeholder Management & Communication

• Act as a senior point of contact between delivery teams, Delivery Managers, and leadership, ensuring clear communication and transparency.
• Support leadership reporting by providing structured insights on delivery health, risks, and improvement areas.
• Align stakeholder expectations by reinforcing governance processes, decision-making frameworks, and escalation paths.

Governance, Reporting & Continuous Improvement

• Support governance forums, management reviews, and performance reporting cycles.
• Ensure consistent application of organizational policies, quality standards, and internal controls across engagements.
• Identify trends, systemic risks, and improvement opportunities, contributing to continuous improvement initiatives.
• Support standardization and maturity of delivery governance practices across teams.

Key Skills & Experience

• Experience in delivery oversight, service governance, or engagement management within complex, multi-team environments.
• Strong understanding of performance management, SLAs, risk and issue management, and governance frameworks.
• Proven ability to work with senior stakeholders and provide structured, data-driven insights.
• Strong communication and influencing skills, with the ability to balance governance rigor and operational pragmatism.
• Experience supporting audit, compliance, or quality assurance activities is an advantage.

Leadership Attributes

• Governance-driven mindset with strong attention to standards, controls, and consistency.
• Ability to operate at a strategic and cross-engagement level rather than hands-on project execution.
• Calm, structured, and objective approach to performance discussions and escalations.
• Commitment to building sustainable delivery models and continuous improvement.

About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.