CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Business Transformation Senior Manager

About the Role

As a Business Transformation Senior Manager, you will be a delivery manager within the Business Transformation Office (BTO), accountable for the day-to-day execution of transformation workstreams and mid-size engagements. Working under the direction of a Transformation Lead or directly with the Transformation Director on smaller initiatives, you will translate solution designs into structured delivery plans and drive them to completion - on time, on scope, and with measurable outcomes. You will manage Business Transformation Analysts, own workstream-level stakeholders, and act as the operational engine that turns transformation strategy into results. This role is ideal for a strong delivery leader who is developing towards a Transformation Lead / Associate Director career path.

What You'll Do

1. Workstream and Engagement Delivery

• Own delivery of one or more transformation workstreams within a larger programme or lead mid-size standalone engagements end-to-end.
• Build and maintain detailed delivery plans: milestones, dependencies, resources, RAID logs, and status.
• Drive execution discipline - track progress against plan, remove blockers, escalate risks early, and keep the workstream on time and on budget.
• Run project governance for the workstream: working groups, status meetings, checkpoint reviews, and steering committee inputs.
• Ensure delivery quality: adherence to BTO methodology, templates, and quality standards on every artefact produced.

2. Solution Design and Process Transformation Support

• Contribute to solution design under the direction of the Transformation Lead - process discovery, current-state mapping, future-state Target Operating Models, and RACI matrices.
• Facilitate process discovery and improvement workshops.
• Produce end-to-end process maps and process documentation to a professional standard.
• Contribute to business case development: gathering data, populating financial models, running scenario analysis, and drafting recommendations under the Transformation Lead's guidance.
• Support the identification and evaluation of automation and AI opportunities within assigned workstreams.

3. Stakeholder Management and Change

• Act as the primary day-to-day contact for business stakeholders at Director / Senior Director level within the assigned workstream.
• Prepare and deliver clear, well-structured updates for senior stakeholders and steering committees - status, risks, decisions required, next steps.
• Partner with Change Management, PMO, BSO delivery, and IT teams to ensure smooth integration and adoption of solutions.
• Support post go-live stabilisation and hypercare, tracking adoption, benefits realisation, and issue resolution.

4. Performance Tracking and Continuous Improvement

• Own workstream-level KPIs: delivery on time and on scope, quality of artefacts, adoption, and realised benefits versus baseline.
• Track and report on realised savings, efficiency gains, and automation benefits within the workstream.
• Identify improvement opportunities in BTO methodology and ways of working; feed lessons learned back to the team.

What You'll Need

• 5-8 years of relevant experience in business transformation, operating model design, GBS/SSC transformation, project delivery, or management consulting.
• Strong track record of delivering transformation workstreams or projects end-to-end, on time, on scope, and with measurable outcomes.
• Experience contributing to business case development, financial modelling, and cost-benefit analysis.
• Confident stakeholder management; strong written and spoken executive communication in English.
• Comfortable using GenAI tools to accelerate delivery, research, and analysis; interest in intelligent automation and agentic AI.

Company benefits and perks :

• Stable employment conditions

Work based on employment contract in the international company with stable position on the labour market

• Career advancement program

A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.

• Workplace Culture

Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.

• Wellbeing actions

Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)

• Making a Change in the Word surrounding you

Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)

• Attractive package of benefits

Private medical healthcare, life insurance, multisport card and MORE

• International Environment

Experience growing in multilingual community where diversity is cherished

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)"

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job

If you have any queries/concerns regarding the transparency of the CBRE recruitment process, please contact us directly at EUPayDirectiveSupport@cbre.com.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All employment decisions are made without regard to sex, sexual orientation, gender identity, or any other protected characteristic. We actively promote diversity.

About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.