Introduction

Job Title: Senior Functional Design Lead

Overview:

SymphonyAI is at the forefront of enterprise AI, offering advanced analytics and automation solutions to enhance business operations for retailers and manufacturers. We support global clients in optimizing supply chains, improving inventory performance, and boosting customer satisfaction. We are seeking a Senior Functional / Design Lead to spearhead the functional design of Symphony GOLD V6 migration programs for European grocery retailers, with a focus on a key migration initiative at a major Central European grocery chain.

Job Description

Key Responsibilities

Functional Design Authority

• Lead future-state functional design for GOLD V6 migrations, encompassing ordering, store operations, mobile, and forecasting/replenishment domains.
• Develop and ensure the quality of functional design documentation, gap analyses, and migration design deliverables.
• Resolve functional design queries among customer business teams, technical leads, and product teams.

Workshops & Customer Leadership

• Plan and facilitate both on-site and remote customer design workshops.
• Guide customer key users through functional validation cycles during migration phases.
• Assist customers in making informed decisions on standard versus specific trade-offs during migration.

Program Delivery

• Collaborate effectively within migration program structures, ensuring adherence to functional milestone commitments.
• Support test scoping, UAT preparation, and cutover readiness from a functional perspective.
• Bring functional-lead expertise to new upgrade programs as they enter delivery.

Required Skills & Qualifications

• Minimum of 4 years of experience in retail-systems functional consulting.
• Expertise in Symphony GOLD or equivalent SCM solutions, specifically in ordering, store operations, mobile, and forecasting/replenishment domains.
• Proven track record in leading functional design for major platform migrations or re-implementations.
• Strong skills in workshop facilitation and design documentation in a customer-facing environment.
• Ability to maintain design authority across multiple workstreams and mediate between business and technical stakeholders.
• Fluent in English, with the ability to travel frequently to Central Europe.

Preferred Skills & Qualifications

• Proficiency in Polish or experience with the Central European retail market.
• Experience with GOLD V6 migration or upgrade programs.
• Experience in establishing new program structures with PM, functional leads, and analyst teams.

Hybrid/On-site Requirements

• Regular on-site presence required in Central Europe. Remote work options available as per project needs.

Compensation & Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities to engage in transformative retail and managed-services programs.
• Exposure to working with leading European and global retailers on the Symphony GOLD platform.
• A collaborative, dynamic work environment fostering growth across supply chain, retail, and enterprise AI solutions.

Diversity & Inclusion Statement
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.