Position Overview

The Deputy Head of IT will support the leadership and management of the Bank’s technology function, ensuring the stability, security and effective operation of critical banking systems and technology infrastructure. The role requires strong technical expertise, operational ownership and the ability to manage technology issues, vendors, system implementations and cross-functional requirements.

This is a senior management appointment requiring a hands-on, technically strong and accountable professional with the capability to take full responsibility for the IT function and assume the Head of IT position within 3–6 months.

Key Responsibilities

1. Strong technical experience in banking technology, including core banking systems, digital banking, payments, cards, APIs and integrations.
2. ⁠Ability to identify and prioritise business-critical systems, operational requirements and technology issues based on risk, urgency and business impact.
3. ⁠Strong commitment to transparency, including proactive reporting of issues, delays, risks and progress without requiring repeated follow-up.
4. ⁠Clear accountability and ownership, with the ability to take responsibility for problems and drive them through to resolution.
5. ⁠Strong problem-solving and incident management capabilities, including root-cause analysis and prevention of recurring issues.
6. ⁠Effective vendor management, with the ability to challenge providers, enforce contractual obligations, monitor deliverables and hold vendors accountable for delays and performance.
7. ⁠Experience overseeing system implementations, integrations, testing, change management and production stability.
8. ⁠Strong understanding of IT governance, cybersecurity, operational resilience, disaster recovery and business continuity.
9. ⁠Ability to establish clear IT priorities, action trackers, escalation procedures, KPIs and management reporting.
10. ⁠Strong people leadership, professional communication and cross-functional collaboration, particularly with Operations, Finance and business teams.
11. ⁠Ability to develop internal technical capabilities and reduce excessive dependence on external technology vendors.
12. ⁠Prioritise: Candidates who have personally led critical banking technology operations, resolved complex issues, managed vendors and delivered measurable improvements.
13. ⁠Essential: Must be technically and managerially capable of assuming the Head of IT position within 3–6 months.

Requirements

1. Experience in banking or fintech environments, preferably within organisations undergoing establishment, transformation or rapid growth.
2. Strong technical and operational understanding of banking technology, infrastructure and critical business systems.
3. Ability to establish and strengthen IT systems, processes, governance frameworks and internal technical capabilities.
4. Hands-on problem-solving approach, with the ability to take ownership of complex issues and ensure timely resolution.
5. Demonstrated track record of measurable achievements in technology operations, system stability, implementation and service improvements.
6. Ability to balance technology performance, operational efficiency, cybersecurity, business continuity and regulatory discipline.
7. Strong leadership and communication skills, with the ability to manage internal teams, external vendors and senior stakeholders effectively.
8. Demonstrated readiness to progress into a Head of IT leadership role within 3–6 months.