Description and Requirements

Profile Summary:
The IT Security Service Engineer I, Cyber Platform Operations, is responsible for ensuring the availability, performance, and security of critical cybersecurity platforms while driving operational efficiency, risk reduction, and platform modernization across the enterprise. The role provides technical leadership for platform operations, automation, incident response, and service management, partnering with global stakeholders to deliver secure, reliable, and scalable cybersecurity services in a 24x7 environment.

Job Responsibilities:

• Manage daily operations and administration of cybersecurity platforms.
• Support Incident, Request, Problem, and Change Management activities.
• Perform platform upgrades, deployments, maintenance, and troubleshooting.
• Monitor platform health, availability, and performance.
• Develop automation and operational efficiencies using PowerShell, Python, APIs, or AI-assisted solutions.
• Administer and support Microsoft Copilot and AI-driven productivity/security use cases.
• Collaborate with global teams on security initiatives, platform enhancements, and operational governance.
• Create and maintain technical documentation, SOPs, and knowledge articles.
• Participate in on-call support and 24x7 operations as required.

Experience:

• 3-5 years of strong Handson experience in Cyber operations space

Knowledge and skills (general and technical):

• Hands-on and administrative level experience with tools such as Tanium, CrowdStrike, Cribl, QRadar, XSOAR, PowerBI, CyberArk.
• Strong understanding of Incident, Change, and Problem Management processes.
• Experience with Microsoft Copilot Administration, Copilot Studio, or AI-powered workplace productivity solutions.
• Strong knowledge of Generative AI concepts, Prompt Engineering, AI governance, and automation use cases.
• Scripting experience in PowerShell and/or Python.
• Experience with ServiceNow and enterprise production support environments.
• Strong troubleshooting, analytical, and communication skills.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!