Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Global Security and Incident Management Operator will be responsible for supporting and managing the client's security operations protect their organisation's people, property, information and reputation. This is a globally focused role with the client representing a global organisation in the Financial Services sector. The role's key aspect is the monitoring and response to information sources before critically evaluating the correct course of action. You will be responsible for the management and administration of various security systems, reporting tools and databases. The IRC will ensure that tactical intelligence and crisis management support is delivered in a timely and accurate manner using the appropriate security communication methodology.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
  Global Incident and Emergency Response
  
  • Assess physical security impacts to: employees, assets, operations, and reputation.
  • Respond to all Incidents in accordance with the company SLA's.
  • Invoke Incident Management Team (IMT) liaison/coordination and provide structured incident updates.
  • Deliver high level briefings (written/oral) to security management throughout during incidents.
  • Support emergency staff communications and stakeholder coordination.
  
  Intelligence & Reporting
  
  • Actively monitor and respond to global security incidents and determine client impact.
  • Produce and distribute client-specific outputs on physical security disruption risks.
  • Provide timely client intelligence assessments obtained from vendors, media outlets and open sources to internal audiences.
  • Liaison with the Threat & Intelligence Team on tactical and strategic intelligence requirements.
  
  Travel and Event Security
  
  • Support the Travel Risk Management process from Risk Assessment to traveller check-ins.
  • Assist travellers during incidents and liaise with third-party providers.
  • Direct liaison with 3rd party providers for travel tracking and traveller assistance.
  • Monitor security developments impacting corporate events and VIP movements.
  
  Systems and Operations
  
  • Maintain accurate records within PSOC systems, logs and reporting tools.
  • Support site-based security operations and business continuity arrangements when required.
• All other duties, as assigned.

Qualifications

Bachelor's degree in Security Management, International Relations, Political Science, or related field; advanced degree or certifications preferred. Experience in a PSOC, SOC, security operations or incident response environment.

• Strong IT skills including ability to use all MS Office applications.
• Assess physical security impacts to the client's employees, assets, operations, and reputation in the financial sector.
• Conduct all operational security tasks following PSOC Assignment Instructions, Policies and Standard Operating Procedures (SOPs).
• Strong phone and email communications with internal customers.
• Strong written and verbal communication skills (English).
• Proven ability to manage multiple incidents and prioritise effectively.
• Self-motivated organised individual able to work individually or as part of a global team.
• Strong analytical and reporting capability.
• Confident engaging with stakeholders across all business levels.
• High level of professionalism and discretion.
• Familiarity with Physical Security Access Control Systems.
• Travel Security or Crisis Management experience.
• Additional language capability.
• Data protection training.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.