Introduction

Job Title: Apprentice - Learning Management System Administrator

Overview:
SymphonyAI is a leader in providing enterprise AI solutions to optimize business operations for retailers and manufacturers. Our advanced analytics, planning, and automation products help enhance supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction. We aim to deliver measurable client outcomes through innovative technology, deep domain expertise, and robust customer partnerships.

We are seeking a motivated Learning Management System Administrator Apprentice to support the management and administration of SymphonyAI's client-facing LMS tools, TLC OnDemand and Archbee. This role includes providing training helpdesk support, managing user access, and handling client requests.

Job Description

Key Responsibilities:

LMS Administration

• Set up and maintain user accounts in the Docebo LMS system, including adding new users, updating support team assignments, and deactivating users.
• Investigate and resolve user-related errors and process necessary changes.

Customer Support and Ticket Management

• Lead the management of CRM tickets for TLC OnDemand requests.
• Maintain and manage the TLC mailbox, addressing and resolving requests, and coordinating with TLC team members as required.

System and Process Optimization

• Support the execution of LMS page redesign as legacy tools are decommissioned.
• Perform basic analysis and reporting within the TLC OnDemand system for quarterly, year-end, and ad hoc insights.
• Regularly review LMS AI-generated data for accuracy and improvement opportunities.
• Collaborate with the SAI IT team to automate processes where possible.

Content and Documentation Support

• Assist with setting up new courses and course materials.
• Help develop and maintain standard operating documents and training materials.
• Assist with developing training documents and Knowledge Base Articles.

Future Potential

• Opportunity to expand into programming and managing learning content within the WalkMe platform, including tasks like Shoutout development and publishing (jQuery knowledge required).

About You:

• Customer service mindset: passionate about providing excellent support for users, including learners, instructors, and administrators.
• Strong written communication skills: able to explain technical issues in clear, user-friendly terms and communicate task status effectively.
• Excellent task management skills: able to manage recurring weekly tasks proactively.
• Problem-solving skills: ability to quickly identify and resolve issues.
• Detail-oriented: ensures accuracy in reports and double-checks work.
• Adaptability: willingness to learn new systems and adapt to changes in LMS technology.
• Proficient with Outlook, data entry, and process adoption.
• Highly self-motivated and confident using AI tools for text, image, and video generation.

Desired Skills:

• Proficiency in LMS software (Docebo).
• Basic HTML/CSS skills to customize the user interface or troubleshoot layout issues.
• SQL/Database management skills for handling and querying LMS data.
• Familiarity with e-learning standards and protocols like SCORM, xAPI, and AICC.

Why SymphonyAI?

• Experience a startup spirit within a large international company.
• Engage with exciting technology, including Artificial Intelligence.
• Embrace our core values: Communication, Innovation, and Collaboration.
• We support and encourage innovation: if you have a better way, we want to see it!
• Work with incredibly talented and passionate teams who love what they do.

Compensation & Benefits:

• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and development within a leading AI technology company.

Diversity & Inclusion Statement:
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.