Digital Core - Onsite IT Support Engineer

Accenture Hong Kong

Posted 2 days ago Permanent Competitive

Install, configure, and troubleshoot computer hardware and software.
Resolve day-to-day workplace technology issues, including hardware and software faults, Microsoft Office applications, security and compliance matters, printing, and meeting room equipment.
Work with other IT teams to troubleshoot and resolve network, server, and related infrastructure issues.
Support IT asset management, incident management, and change management activities.

Qualifications

Relevant experience providing desktop support to internal users, including issue analysis and troubleshooting.
Strong customer service mindset and communication skills, with the ability to proactively identify and resolve issues.
Proficiency in Windows operating systems, Microsoft Office, and standard office equipment such as copiers, printers, and scanners.
Ability to independently install computer operating systems, troubleshoot issues, and ensure timely delivery of desktop services.
Ability to diagnose and resolve onsite hardware issues for end users.
Experience supporting operating systems, network access, and desktop productivity applications, including Word and Microsoft Teams.
Working knowledge of IT asset management processes, including the procurement, receipt, allocation, and recovery of computers, network devices, servers, and other IT equipment.
Good documentation and information-organization skills.
Good English listening, speaking, reading, and writing skills.
Familiarity with macOS.
Familiarity with IT service management (ITSM) tools and relevant hands-on experience.
Experience with systems such as IP telephony (IPT) and video conferencing is preferred.
Experience with workflow automation, Microsoft Power Platform or similar automation tools, and AI tools is preferred.
Experience in IT operations delivery management and team management is preferred.

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