Data Support Lead

Cognizant Hong Kong

Posted 4 days ago Permanent Competitive

Key Responsibilities

Execute BAU analytics and data tasks for assigned markets
Maintain SQL/Python-based pipelines and notebooks in Databricks
Own end-to-end service delivery and ensure SLA/KPI compliance across supported applications.
Manage major incidents, escalations, and stakeholder communications to minimize business disruption.
Coordinate with business users, development teams, vendors, and platform owners to resolve production issues in a timely manner
Drive proactive monitoring, root cause analysis, recurring issue elimination, and continuous service improvement initiatives.
Govern production changes, release deployments, CAB activities, and operational readiness reviews.
Produce service performance reports, operational dashboards, and executive management updates.
Manage support team performance, resource planning, shift coverage, knowledge management, and continuous improvement activities
Drive operational excellence initiatives to improve service quality and efficiency
Ensure compliance with IT governance, audit, security, and data privacy requirements

Job Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
Strong SQL/Python skills for data processing and automation
Hands-on Databricks operational experience (notebooks, jobs, monitoring)
Good SQL skills for analytics and reporting
5+ years of IT operations or service delivery experience, with at least 3 years in a Service Delivery or Application Support lead role.
Strong knowledge of ITIL processes, with hands-on experience using ServiceNow.
Experience in managing L2 application support for Luxury Retail
Strong leadership, communication, analytical, and problem-solving skills.
ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are advantageous.
Excellent written and spoken English and Mandarin

Job ID 47915

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