Join a leading Australian insurance organisation embarking on a major customer claims transformation initiative. This organisation is investing heavily in AI-enabled operational transformation to create a faster, simpler and more connected claims experience for both customers and employees. Working within a high-profile transformation program, you'll help drive delivery across multiple teams focused on modernising claims and customer service capabilities.
Your new role
As Scrum Master, you'll play a pivotal role in enabling successful delivery across an enterprise-scale transformation program. You'll work closely with cross-functional teams including Solution Architects, Data Scientists, Product Owners, Delivery Leads and business stakeholders, fostering collaboration and ensuring teams remain focused on delivering value.This is not a role for someone who simply facilitates ceremonies. We're looking for a proactive leader who can identify delivery risks before they emerge, challenge thinking constructively, remove blockers and keep teams aligned to program objectives.Key responsibilities include:
- Facilitating agile ceremonies and driving continuous improvement across delivery teams.
- Coaching and supporting teams to embrace Agile principles and practices.
- Proactively identifying, managing and escalating risks, issues and dependencies.
- Working closely with Solution Architects, Data Scientists and technical specialists to understand delivery challenges and maintain momentum.
- Creating an environment of trust, accountability and high performance.
- Supporting stakeholder engagement across business and technology teams.
- Tracking delivery progress and ensuring priorities remain aligned to transformation outcomes.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
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